The IT element of any programme needs to clearly support the business requirements. But how do you evaluate if and how investment in IT is efficient, effective and obtains the best results to support the organisation’s goals and objectives?
In Capita, we believe that IT governance, particularly at the project and programmes level, involves a combination of factors that need to work together.
Today, quality assurance and testing are increasingly recognised as providing real value to the business. However, to maximise their chances of success and ensure programmes deliver what they promise, QA and testing functions need to adopt new approaches. They need to truly get business buy-in and work together with both business and IT and not simply deliver to them or be seen only as a cost centre.
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