Operational Efficiency in Financial Services

Sean Rowlands, Managed Services Director at Capita Assurance and Testing, speaking at Marketforce and the IEA's 3rd Annual conference: Operational Efficiency in Financial Services.

New outsourcing models: delivering a change in approach 

• What does success look like and how do you set up to achieve it?
• Adapting to the changing business environment: meeting strategic objectives
• Putting the right metrics in place: what do you need to measure and why? 
• Achieving the benefits of early warning: avoiding contract penalty clauses