A major global credit card provider, keen to improve the quality of their customer deliverables and reduce the overall cost of testing, engaged Capita Assurance and Testing to devise an appropriate testing strategy and manage both system testing and UAT. By facilitating the use of our proven quality gates, Capita Assurance and Testing delivered significant, quantifiable benefits to the client, including the highest number of consecutive days with no issues occurring in the LIVE system. Ensuring buy-in from key stakeholders, Capita Assurance and Testing introduced improvements in test processes and procedures, allowing the client not only to test critical software changes within extremely short timescales, but also reduce their costs and enhance the overall customer experience. Reputational risk has also been significantly reduced with customers receiving a higher quality of service.