Capita Assurance and Testing was retained by a public authority responsible for processing licences, to improve the quality of its deliverables and reduce both programme delays and costs. Our comprehensive review of their existing set-up and its testing processes highlighted the urgent need for strong programme management coupled with structured process improvements, management being kept fully informed with accurate and up to date status information being key. By providing the client with a flexible managed testing service, using offshore as well as onshore resources, Capita Assurance and Testing is able to deliver real value to the business, driving down costs through the introduction of automated regression testing offshore.