A major outsource service provider initially sought performance testing services to prove its new hardware and software could provide clients with accurate information. Impressed with our quality assurance approach and keen to reduce the cost of testing, ensure quality improvements and meet tight project deadlines, the client retained Capita Assurance and Testing to perform functional, UAT and regression testing throughout the entire organisation. Strong programme management and a proven quality governance framework were cornerstones of Capita Assurance and Testing’s involvement, along with quality gates to ensure quality and consistency. Since partnering with Capita Assurance and Testing, the client has witnessed significant improvements in the quality of deliverables on its 25 concurrent testing programmes. Capita Assurance and Testing has delivered cost certainty for the client’s entire testing function with the added bonus of a 50% reduction in regression testing costs by moving the function offshore and is also providing the customers with accurate information.