Capita Assurance and Testing was instrumental in enabling a major global financial service provider to realise significant business benefits, including staff efficiencies, satisfied customers and cross-selling opportunities with the successful implementation of a new contact centre telephony system. By devising a pragmatic test strategy and providing managed testing services, Capita Assurance and Testing enabled the organisation to be absolutely confident in the quality of the final deliverables to their customers. Tight timescales meant late delivery would result in significant financial as well as reputational risk implications for the provider. Capita Assurance and Testing’s remit encompassed not only functional and performance testing, but also UAT support and guidance. As a testament to the quality of Capita Assurance and Testing’s testing services, the organisation has retained their services in other parts of the group.