A leading provider of insurance and reinsurance in the Lloyds market engaged Capita to work on improvements to their IT delivery. The two key areas identified were improving the quality of software delivery, and transforming their IT service management.
Capita was engaged on the strength of our proposed approach and the experience of our senior delivery leaders. The client’s IT department is now delivering IT services more reliably, efficiently and cost-effectively, and the business has much greater confidence in the support from the business change function.