With 45,000 people at more than 350 sites across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale to construct and deliver robust business transformation programmes which improve customer service, drive down costs, increase quality and enhance revenues.
Capita provides transformational quality assurance and testing services using a blended on and offshore model which has the scale, responsiveness and flexibility to meet client business requirements and de-risk delivery. We are pragmatic and innovative in our commercial partnership arrangements and have a strong track record which is demonstrated by a customer retention rate in the high 90%s.
Our expertise includes practical best practice in IT delivery from early programme set up to ongoing assurance and testing. We take time to understand our clients’ business priorities acting upon risk-based value judgements to become an early warning mechanism for the business.
We not only provide advice but also act as a catalyst for change in the testing function; improving processes and achieving positive and measurable business outcomes through a focus on business acceptance.
Services range from provision of individual expert resources to turnkey or bespoke consultancy solutions and managed testing services including full outsourcing of the testing function. They are designed to improve the quality of IT delivery and increase efficiency as well as reduce time to market, risk and cost. Full functional and non-functional test execution services tightly integrate test automation with on and offshore delivery which reduces direct testing effort by as much as 33% for the same risk coverage.